Thanks for shopping at Bulb and Key.
If you are not entirely satisfied with your purchase, we're here to help.
As products on our website are custom made to your needs, processing of returns is at the sole discretion of craftsmen who create and deliver the product.
If the Craftsmen deem the product to be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
As products on our website are custom made to your needs, cancellation of a processed order is at the sole discretion of craftsmen who create and deliver the product. If the order can be cancelled the refund policy will remain as mention above.